Refund policy

J. Dillard Books — Return and Refund Policy

30-day money-back guarantee for unused books

All unused physical books purchased directly from J. Dillard Books are eligible for return and a refund. Contact us within 30 days of delivery to request your return.

This applies to every book title, including individual purchases, book sets, and Team Read, Classroom, Club, and other quantity orders. Unused copies remaining from a school, team, or club order are eligible under the same 30-day policy.

Books returned under this guarantee must be unused. Books that have been used are not covered by the unused-book guarantee. Books that arrive damaged, misprinted, or defective are handled separately as described below.

How to request a return

Email john@jdillardbooks.com with your order number, the book titles, and the number of unused copies you would like to return. John will provide the return address and instructions and confirm the return-shipping arrangements before you send the books.

Once the returned books have been received and checked, we will refund the amount paid for the eligible returned books to the original payment method. Your bank or payment provider may take additional time to display the refund.

Damaged, misprinted, or defective books

If a book arrives damaged, misprinted, or defective, contact us within 30 days of delivery. Include your order number and a clear photo or video showing the problem. We offer a free replacement or a refund for qualifying issues. You do not need to return the defective book.

Delivery failures or lost packages

If delivery fails because of an incorrect or incomplete address, we may offer a paid replacement or a partial refund. If a package is confirmed lost in transit, you may be eligible for a replacement or refund. Email John with your order number so we can review the shipment.

Questions

Contact John at john@jdillardbooks.com or (239) 710-2712.